Terms and Conditions
Contract of Participation: By making a reservation with us or participating in an activity a guest agrees to comply with our Contract of Participation. We urge all guests to review the Contract of Participation prior to making a reservation or participating in an activity.
Summary of Terms
Things to Know
Trips operate rain or shine.
No-shows receive no refunds under any and all circumstances, including those who arrive after scheduled departures.
It is your responsibility to locate and arrive on time at our meeting location.
Whitewater Express is not responsible for personal property both on the river and off.
All participants must wear our personal flotation device (life jacket) at all times on the river.
All participants must read and sign our Acknowledgement of Risk Waiver and Release Form prior to participation.
All rates are subject to any applicable use fees or taxes. Prices may change and are only confirmed at the time of booking.
Please note that whitewater rafting and the other high adventure products we offer cannot be fully controlled. No adventure is free of risk. Please consider your capabilities when selecting an adventure. If you are unsure of your abilities please talk to one of our reservation specialists.
Weather Cancellation Policy
Our activities go rain or shine. Should Whitewater Express cancel your reservation due to extreme weather conditions or other safety related concerns, you may reschedule for no charge for the same trip anytime in the next 365 days.
Preparing for Your Trip
We do our best to provide you with all kinds of great resources to prepare for your trip. These include packing lists, reading lists, detailed itineraries and more.
Most of our trips are suitable for beginners; however, some are more active than others. A spirit of flexibility and adventure is a good thing to bring along. It’s important that you understand the physical requirements for whatever trip you choose. If you’re not sure about this, or you’re not sure which trip or date will best meet your needs, please call for advice from our talented and knowledgeable Reservation Specialists. Be sure to read the “Trip Member’s Responsibility” below and if you have any medical concerns we encourage you to speak with your doctor before reserving space on a trip.
If you are planning a special event during the trip such as a birthday or anniversary, please let us know as always have a few surprises up our sleeves.
Trip Members Responsibility
Trip members have the responsibility to select a trip appropriate to their abilities and interests. We are happy to discuss the trip with you if you have any questions or concerns. Trip members are held responsible for being in sufficient good health to undertake the trip. Members are also responsible for studying all pre-departure information; for bringing the appropriate clothing and equipment as detailed therein and, for acting in a manner considerate of fellow group members.
Any person who is diabetic, epileptic, or asthmatic or has a history of heart trouble, is allergic to bee/scorpion stings or takes daily prescription drugs should include this information on the reservation form or inform our office. Trip members will also alert their guide (s) of any medical history that could become a problem on the trip. People with a history of heart trouble, pregnant women or any other potentially serious medical condition should consult their doctor before coming on a trip.